IT Dispatch Manager Job at Fusco Personnel, Inc., Saratoga County, NY

UFNYS1pJaGc1RFJTOERPeUFLdlVUdkxBc2c9PQ==
  • Fusco Personnel, Inc.
  • Saratoga County, NY

Job Description

IT DISPATCH MANAGER

Saratoga County, NY

 

Fusco Personnel is seeking a Dispatch Manager to work for a growing IT services organization.  The selected candidate will coordinate and oversee field service operations in a customer-facing, ticket-driven environment. This role is responsible for scheduling and supporting field technicians, managing service requests, and ensuring service levels are consistently met.

 

Key Responsibilities

  • Coordinate and dispatch field technicians to support installation, repair, and service activities
  • Monitor service requests and incidents through an ITSM/ticketing system
  • Serve as the escalation point for field and customer issues
  • Prepare technicians and customers for onsite service visits
  • Provide remote troubleshooting and service validation prior to ticket closure
  • Ensure accurate documentation and collection of required deliverables

 

Qualifications

  • 2+ years of field services or dispatch experience
  • 2+ years in a customer service–focused role
  • Familiarity with Windows and Microsoft Office
  • Experience with ITSM tools (ServiceNow preferred)
  • Strong communication, organization, and customer service skills

 

Salary

  • $70,000-$80,000

 

 

Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients.  We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.

 

Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.

 

Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Job Tags

Work at office, Remote work,

Similar Jobs

Sandalwood Engineering & Ergonomics

Ergonomist Job at Sandalwood Engineering & Ergonomics

 ...reduce work-related risks to quality, productivity, and employee health. In your day to day activities, youll work with multiple...  ...ensure the eligibility of our employees. Benefits Health Care Plan (Medical, Dental & Vision) HSA and FSA Accounts Retirement... 

BGSF

Property Manager - Affordable Housing Community Job at BGSF

Property Manager Affordable Housing Community &##128205; Atlanta, GA (Fulton County) &##128188; Full-Time | Onsite &##128176; Competitive Compensation + BenefitsA well-established affordable housing community in Atlanta, GA is seeking an experienced and highly... 

Department of Public Health

Program Policy Analyst Job at Department of Public Health

 ...will be the responsibility of the selected candidate. The headquarters office location for this position is identified in the attached duty statement. Special Requirements For experience/education to qualify during the application screening process, and... 

KMG Hotels

Night Auditor Job at KMG Hotels

 ...We are looking for a reliable high energy, candidate to work the overnight shift. The Night Auditor just as all other Guest Service Agents is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure... 

Mayo Clinic

Nursing Education Specialist Job at Mayo Clinic

 ...and in the future. And with continuing education and advancement opportunities at every turn...  ...This Nursing Education Specialist (NES) position will provide support to the...  ...Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities...